Returns & Exchanges
At Midstate Containers, we strive to ensure your equipment and storage solutions meet your exact requirements. If you are not completely satisfied with your purchase, our streamlined return process is designed to resolve issues quickly and efficiently.
Initiate a Request
Contact our customer service team within 30 days of delivery to provide your order number and the reason for the return or exchange.
Inspection and Documentation
Provide detailed photographs of the container or equipment to verify its condition and ensure it matches the state in which it was delivered.
Schedule Pickup
Once approved, our logistics team will coordinate a professional hauling service to collect the unit from your site at a scheduled time.
Refund Processing
After the unit is received and inspected at our facility, we will issue a refund to your original payment method, minus any applicable transport fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing